🚀 Join Visor.ai as an Account Manager

At Visor.ai, we are on a mission to revolutionise AI and automation for Contact Centers. We humanize AI Agents so companies can automate up to 85% of customer interactions, boosting efficiency without compromising experience.

Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading brands across multiple industries and countries. Now, we are looking for an Account Manager to join our CSX team and deliver scalable, high-performance solutions!

🤖 Your Mission
As an Account Manager, you’ll be the key link between our clients and Visor.ai, ensuring every partnership delivers real and sustainable value. You’ll manage relationships, identify growth opportunities, and support customers in achieving ongoing success.

🎯 What You’ll Do

🤝 Account Management & Client Relationship

• Act as the main point of contact for enterprise clients, ensuring smooth communication and continuous engagement.

• Understand each client’s business needs and align strategies to maximize the impact of the Visor.ai solution.

• Lead regular operational and strategic meetings to ensure alignment and satisfaction.

📈 Growth & Expansion

• Identify upsell and cross-sell opportunities (new channels, use cases, or features).

• Collaborate with Product and Sales teams to develop expansion proposals.

• Support clients in defining new automation and efficiency goals.

📊 Performance & Renewal Management

• Monitor solution performance and adoption metrics, recommending improvement actions.

• Manage contract renewals, ensuring retention and account growth.

• Contribute to Customer Success strategy and share valuable client feedback with the Product team.

😎 What we’re looking for

• Minimum 3 years of experience in Account Management, Customer Success, or Project Management.

• Experience in contact center environments (ideally with knowledge of operations, metrics, and challenges) is preferred.

• Strong relationship-building and communication skills across different stakeholder levels.

• Strategic thinker with a proactive, results-driven mindset.

• Fluency in Portuguese and English (Spanish is a plus).

• Experience in the banking or insurance sectors is highly valued.

🎁 What’s in it for you

💰 Competitive compensation package
🩺 Health insurance
🚀 Career growth opportunities
🎟 Access to training, events, and conferences
🏡 Remote First model – and if you stop by one of our offices:
☕ Free coffee | 🎮 Arcade | 🌇 Rooftops & terraces | 🎉 Team events 

💪 Ready to shape the future of AI with us? Apply now!